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Return to shopFAQ’s
Shopping Information
You can browse our collections through the Shop page or use the search icon at the top of the website to quickly find your desired product.
Yes, simply click the heart (wishlist) icon on any product to save it for later viewing.
All available products are displayed on the website. If a product is out of stock, it will be clearly mentioned on the product page.
Yes, you can place an order as a guest without creating an account.
Payment Information
We currently offer Cash on Delivery (COD) across Pakistan. Additional payment options may be introduced in the future.
Yes, your information is completely secure. We do not store any sensitive payment details.
Yes, if you have a valid coupon code, you can apply it at checkout to avail discounts.
If payment fails, please try placing the order again or contact our support team for assistance.
Order Returns
MAZAAJ accepts returns or exchanges only in case of damaged or incorrect items. Requests must be made within 48 hours of delivery.
To request a return, please contact us via email or WhatsApp within 48 hours of receiving your order, along with your order number and clear images of the issue.
If the return is approved due to a fault on our end, MAZAAJ will cover the return shipping. Otherwise, shipping charges are the customer’s responsibility.
Yes, exchanges are possible only for damaged or incorrect items, subject to availability of the product.